Asylum

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1988GTU
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Asylum

Postby 1988GTU » Tue May 17, 2011 8:47 pm

I've done one transaction with Asylum and I am not happy with how it ended.

In my quest to keep certain projects simple for the most part, I was in the market for a built auto trans. I was not interested in swapping to another trans type since I've been there done that and just wanted to keep it simple in that area as much as I could. After researching my options and reading what Asylum was having done with his trans I later inquired about it after reading how successful he has been with his auto 3 speed trans. It was great to find someone so confident with that type of trans that it told me that this trans was no slushbox. I discussed with Asylum how I was going to obtain the trans if I were to go with one of the bulletproof transmissions built by Bill, Asylum's trans guy. Asylum and I came to the agreement that he would meet me in Detroit soon after the trans was completed and that is where I would pay in full the rest of my trans build cost.

In Dec 2009 the trans build was a go and I made sure I used/bought the highly suggested parts and fluids that Bill and Asylum suggested to be put in my 3t40 trans and was open minded for whatever else they seen fit to be used for my application. I paid for the required hard parts that were needed that Bill didn't have on hand and had them shipped to him. My parts took a few weeks to make its way over to Bill as I had them directly shipped there by the supplied address from Asylum. The trans was completed in April after Bill had time to get to it, and that is where the delivery problems started to come up even though I was lead to believe that my trans would be in my possession in May in time for me to install it and finish some loose ends to the car. I had every intention to make it to a Beretta Fest with the car and had to bail suspecting my trans would not make it to me in time.
On June 11th 2010 the 3t40 made its way to Michigan in Port Huron to accommodate Asylum's schedule where he was paid in full the rest of the trans monies. Due to the late arrival of the trans I was not able to install and break in the "built" trans until October 2010.

After the car was ready for finalization I wanted to see what it would put down on the dyno that I always used in the past. I had the car hauled to the dyno location and after a few trial runs to set the base on where the car was at, the power pulls were next.

On the first and second pull the trans seemed to be fine and the fluid temps were good. The third pull it flared up, yet it shifted through all gear ranges still. On the final pull the trans went from 1st straight to neutral and second gear would only seem to slip into gear when just lightly on the accelerator sometimes as where third gear was none existent.

First gear was ok at first but it rapidly lost holding power from moving it off the dyno in to the hauler.

I contacted Asylum about the outcome around November 14th 2010 and multiple times after that, but I did not receive any communication from him or Bill.

Early April 2011 before receiving any communication from Asylum or Bill, I had a failure/analysis transmission specialist disassemble it and the determination is a pressure and seal issue.
The fluid ended up being pretty much all clutch material and the clutches were warped/cupped very badly. Some parts that should disassemble were jammed together extremely bad and were not separable. The specialist questioned why I was led to believe that the 3t40 was a performance capable trans to begin with and that whomever told me that it would withstand any power above stock vehicle output for a subjective amount of time was not being honest to me.

It does make sense that the 3 speed is not capable of being a reliable performance trans with the parts that were used in my trans build now that I read how many times Asylum had his "freshened up" or "inspected for wear".

After emailing Asylum the results from the failure/analysis in April 2011 he replied back on the 17th of April 2011 where he told me "Send the parts back and Bill will look at it. If it's warrantable he will fix it."
I would have taken that offer to ship it all back to him if he had replied back to me back when I first emailed Asylum my trans problems, or at least brought the trans to Bill to let him determine the failure cause and make a warranty judgment.

This was my experience with Asylum, and I am posting this for user Classified Feedback Forum purposes.


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Mikey Morris
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Re: Asylum

Postby Mikey Morris » Mon May 23, 2011 4:45 pm

Ill be in Ohio for 2 weeks starting next week. If you are in a jam PM and I can bring a stocker with me so you can get back on the road. You can have it-its out of a 96 and it has 55K on it. Change the fluid and filter since its been sitting



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1988GTU
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Re: Asylum

Postby 1988GTU » Mon May 23, 2011 5:52 pm

Ive went in another direction after this experience.

Thank you for the offer though.


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Re: Asylum

Postby Asylum » Mon May 23, 2011 9:59 pm

Send the trans back in it's original configuration and the warranty will apply if it was defective. Bill has built dozens of these damn things and if one goes bad, he fixes it.

It's not my fault you can't or won't cross the border. The damn thing sat here for months! I spent 8 hours delivering it to you!

Return it for warranty inspection. IF not, tough luck on having your "buddies" determine it was defective!

Bill is not simply going to write you a check (or buy you parts for another project as you have suggested, LOL!) because your buddies say it was defective! He has the right to see his work, and how it failed!

This is all I have to say on this matter!

MODS????


Eric

Asylum Motorsports
"Where we're not happy 'til YOU'RE not happy!






'91 California Quad
'92 3500 GT gone and not really missed. It was fun. Documented 13.47 N/A.

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3X00-Modified
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Re: Asylum

Postby 3X00-Modified » Tue May 24, 2011 6:40 am

I have to agree with Eric in this aspect, if you have something built by someone and it fails, you can not have someone else inspect it and expect then the builder to accept the comments on what went wrong... The builder has a right to get the product back so he can determine what happened to replace and fix it. Sorry but it really does not sound like Eric or Bill are currently refusing you the opportunity to get this resolved.

Both you and I know Eric yes was unreachable due to his current illnesses and being in the hospital so I would not attribute that lack of communication to his willingness to corporate here.



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1988GTU
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Re: Asylum

Postby 1988GTU » Tue May 24, 2011 11:05 pm

Asylum wrote:Send the trans back in it's original configuration and the warranty will apply if it was defective. Bill has built dozens of these damn things and if one goes bad, he fixes it.

It's not my fault you can't or won't cross the border. The damn thing sat here for months! I spent 8 hours delivering it to you!

Return it for warranty inspection. IF not, tough luck on having your "buddies" determine it was defective!

Bill is not simply going to write you a check (or buy you parts for another project as you have suggested, LOL!) because your buddies say it was defective! He has the right to see his work, and how it failed!

This is all I have to say on this matter!

MODS????


As per our agreement, you said you would meet me in DETROIT to drop the trans off and that concluded the shipping details.

You provided a warranty for "Bill" you "buddy" on a product "Bill" supplied. After months of no contact from YOU when I tried getting a hold of you countless times prior to and after to your health condition you replied back to me in April of THIS year that my warranty would only be good if Bill saw it fit. From that expression that you stated, it would not matter now if I was able to bring you the trans as I NEEDED this issue addressed finally after many months before moving forwards spending pointless monies (as I did in the first place) on a transmission that from the beginning couldn't and shouldn't have been recommended for my purposes as you knew the purpose for the trans your "buddy" "Bill" was building for me.

I do not work on Asylum time, I have obligations to meet like anyone else in this world. If you do not respect that, then you obviously do not care to respect anyone else and would be considered selfish in my eyes.

WE PRE-DISCUSSED Shipping arrangements and you did not hold up your end of the bargain. I even offered excessive funds to cover the trouble you felt it was turning out to be since you were having all of a sudden problems with your daily driving vehicle, bracket racing vehicle, and life issues that I came up... You rejected the offer.

The failure-analysis transmission specialist that disassembled it was an independent person that did the work, not some "buddy".

This is a Feedback thread about my outcome in regards to the member Asylum. Just because some people do not like the feedback doesn't make it right to bash the OP for telling the truth. From what I have been told, others that have setup product(s) to be bought from Asylum do not post feedback in fear of having there name smeared for telling the truth.


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1988GTU
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Re: Asylum

Postby 1988GTU » Tue May 24, 2011 11:15 pm

3X00-Modified wrote:I have to agree with Eric in this aspect, if you have something built by someone and it fails, you can not have someone else inspect it and expect then the builder to accept the comments on what went wrong... The builder has a right to get the product back so he can determine what happened to replace and fix it. Sorry but it really does not sound like Eric or Bill are currently refusing you the opportunity to get this resolved.

Both you and I know Eric yes was unreachable due to his current illnesses and being in the hospital so I would not attribute that lack of communication to his willingness to corporate here.


You have your right to agree with whom ever you want, and I do not hold it from you to do so. What I do ask of you is to put yourself in my shoes for a moment and play this all out in your mind. If you have something that goes bum and dumped a considerable amount of money into to result in a massive paper weight in the end and do not receive communication in regards to a resolution to the problem, then how would you feel? What kind of plan of action do you think you'd have set in place? After a while you'd want to make progress on a dead project would you not?

I agree that the builder has the right to receive the product back to determine a warranty clause, but c'mon from Nov 2010 through April 2011 for a wait just for a response? While everyone was building their projects all winter I was left with a torn apart car all fall, winter, and part of spring paying storage fees on when I could have done my repairs/installs and then removed it from the storage facility to place a cover on it for it to sit on my property assembled and ready to go for the up coming season.

"Both you and I know Eric yes was unreachable due to his current illnesses and being in the hospital so I would not attribute that lack of communication to his willingness to corporate here." When did this occur? I was not aware of his situation until a few months after on extending my effort in contacting him.


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Re: Asylum

Postby diedemus » Tue May 24, 2011 11:22 pm

From a legal standpoint in the US it is your obligation to meet the manufacturers conditions for a warranty issue, if you make an effort to contact them and hear nothing back then you have to proceed accordingly based on whatever district they reside in in terms of courts and whatnot. As far as this thread goes, I am locking it before it degenerates further into a bashing session.


1988GTU felt he had a bad experience with his dealing with Asylum

Leave it at that and move on.




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